Terms and conditions of use

Your Terms of Sale

I. Preamble

ExcellenceRhum specifies that its online sales are exclusively reserved for consumers who are of legal age, at least eighteen (18) years old, or twenty-one (21) years old for other countries where legislation requires it. Consumers must agree to fill in the mandatory fields at the time of registration and have a delivery address located in one of the areas and countries served by ExcellenceRhum.

ExcellenceRhum.com is the online store of NOUMEO SAS.
These general terms and conditions of sale and the specific terms of sale applicable to each item offered on the site excellencerhum.com (hereinafter referred to as "the Site") exclusively govern, without restriction or reservation, the relationships between NOUMEO (a simplified joint-stock company with a capital of €10,000, headquartered in Epinay sur Orge (91360), 27 Sentier des Bas Follets, registered with the Trade and Companies Register of Evry under number 793 474 008) and its customers on the Site, to the exclusion of all other conditions, particularly those applicable to in-store sales or through other distribution and marketing channels.

II. Acceptance of the General and Specific Terms of Sale

Any confirmation by the customer of an order placed on the Site constitutes full and complete acceptance of these general terms of sale by ExcellenceRhum and the specific conditions of their order (ordered items as presented on the Site within the limits of any mentioned quantities, designation, price, components, etc.). It is specified that the customer has, before this confirmation, a mechanism allowing them to correct or modify their choices. This mechanism is accessible at each step of the order entry process. Any modifications to the general terms of sale are binding on customers of the Site from the moment they are posted online and cannot apply to transactions concluded previously. The Site therefore invites customers to carefully review the general terms of sale in force with each new order, as these conditions are available online at the Site's address and upon request at [email protected].

III. Products

Each item offered on the Site is presented with a brief description indicating its name, main characteristics, and price. These details are included in the product sheet that provides a full description. The product photographs are non-contractual.

IV. Offer Validity

Our offers are only valid during their online presentation and are subject to stock availability. Product availability is indicated at the time of order placement. If a product becomes unavailable after you place your order, we will contact you by phone or email as soon as possible to inform you and agree with you on: 
- Delaying delivery while waiting for product restocking, when possible,
- Cancelling your order and refunding the amount paid within thirty days of the payment.

V. Username and Password

During the first order, a username and password are chosen by the customer. The username and password serve as proof of the customer's identity and bind them to any order placed using them. They are equivalent to an electronic signature under the law of March 13, 2000. The customer is solely responsible for their username and password and will bear all consequences that may result from third-party use unless they can prove that the knowledge of these credentials resulted from an error by ExcellenceRhum. If the customer forgets their password or username or fears that a third party may have gained access, the Site provides a function allowing them to recover their identifier and choose a new password.

VI. Contract Formation: Procedure and Proof

6.1 Order Registration and Confirmation

Every order entry is simultaneously subject to a summary before the customer is invited to confirm their order by selecting the delivery address and payment method. The customer is then asked to validate their order. Once this operation is completed, the order is automatically recorded and only becomes firm and final under the following conditions:

• Any order with card payment is considered final only when the relevant payment centers have given their approval. If these centers refuse, the order is automatically canceled, and the customer is notified by an on-screen message from the payment center. 
• Any order with payment by check, bank transfer, weXpay (cash), or gift voucher is considered final only when the payment is received and effectively cashed by ExcellenceRhum.

6.2 Order Receipt Confirmation

ExcellenceRhum confirms the receipt of the customer's order. This confirmation is sent to the customer by email, summarizing the ordered products, delivery address, chosen payment method (online or check, bank transfer, eXpay (cash)), and providing an order number. The information provided by the customer during order entry is binding: in case of an error in the customer's contact details or delivery address, including name, first name, address, phone number, email, door code, floor, which results in product loss, the customer remains responsible for the payment of lost products, and no compensation or refund will be issued.

6.3 Proof

The automatic recording systems of the Site are considered as proof of the nature, content, and date of (i) the customer's order, (ii) the confirmation of receipt of the order by ExcellenceRhum, and (iii) any email exchanged between ExcellenceRhum and the customer. Information regarding any transaction carried out using the identifier will be stored and archived by ExcellenceRhum and will serve as proof in case of a dispute with the customer in accordance with the law of March 13, 2000, on electronic signatures and proof. They will have probative force in the event of a disagreement between the parties and will be retained by ExcellenceRhum for the legally required duration.

VII. Prices

The prices on the Site are expressed in euros and include the value-added tax applicable on the order date. Any change in the applicable VAT rate will automatically be reflected in the price of the products on the Site. Prices do not include shipping costs, which are indicated on the Site at the time of ordering and at the latest before the customer submits their order. The total price including tax indicated in the order confirmation is the total price of the order, including all taxes, product prices, and shipping costs.

7.1 For Non-European & European Countries

ExcellenceRhum follows the DAP (Delivery At Place) Incoterm. This means that packaging, transport, and delivery are covered by ExcellenceRhum, while import customs clearance, insurance, and taxes remain the responsibility of the customer. The customer agrees to provide local authorities with all necessary documents (import permit, national identity card or passport, social security number, customs proxy, Power of Attorney, and any other documents required for successful import customs clearance).

VIII. Payment

You choose your payment method when placing your order, opting for credit card, check, bank transfer, or eXpay (cash). If you choose credit card payment, you will be redirected to Crédit Agricole’s secure site, which ensures the confidentiality of card numbers through encryption and protection procedures. Only cards bearing the CB, Visa, Amex, American Express, and Mastercard logos, or payments via PayPal, are accepted. Bank checks, payable to NOUMEO SAS, must be sent along with a printed copy of the order confirmation email (mentioning the order number) to the following address: ExcellenceRhum / NOUMEO SAS – Payment Service – 27 Sentier des Bas Follets – 91360 Epinay Sur Orge. No delivery will occur without the payment being cleared and credited to NOUMEO’s account. The invoice will be available in the customer's account. For orders exceeding €1,000, NOUMEO may require payment by bank transfer or request identification before shipping the order.

IX. Delivery

9.1 General Information

Order shipment can only occur after full payment of the total price and shipping costs. Any event considered by case law as force majeure, which prevents or makes supply fulfillment exorbitant, constitutes a cause for suspension or termination of ExcellenceRhum's obligations, without compensation to the customer if the event extends beyond fifteen (15) days. ExcellenceRhum will inform the customer by any appropriate means about such an event so that they can withdraw from their order by simply responding in writing.

9.2 Shipping Costs

Shipping costs, detailed under the "FAQ" section of the Online Store, are automatically calculated at the time of order and displayed on the order price page before final validation.

9.3 Delivery Times

9.3.1 In Mainland France

Usual delivery times, excluding holiday periods (Christmas, New Year's, Easter), are two business days (excluding Saturdays, Sundays, and public holidays) from the day after ExcellenceRhum receives the order and payment. During holidays, delivery times are at least five business days from the day after the order is received and payment is fully processed. In any case, ExcellenceRhum commits, except in cases of force majeure, to delivering products no later than thirty (30) days after order confirmation (hereinafter the "Final Delivery Date").

9.3.2 Outside Mainland France

Depending on the products and the destination country, delivery times may vary from several days to weeks, particularly due to customs processing outside the European Union.

9.3.3 Final Delivery Date

If the Final Delivery Date is exceeded by more than seven (7) days, excluding force majeure, the customer may request order cancellation by sending a registered letter with acknowledgment of receipt to ExcellenceRhum. This request must be made within 60 business days from the Final Delivery Date; after this period, the right to cancel expires. If delivery has not occurred between the sending and receipt of the customer's cancellation letter, any payments made will be refunded within a maximum of fourteen (14) days after the cancellation letter is received via bank transfer or check. Consequently, any delivery made after the Final Delivery Date but before ExcellenceRhum receives the customer’s cancellation letter cannot justify order cancellation, nor entitle the customer to damages, compensation, or penalties.

9.4 Delivery Methods

Deliveries are carried out by ExcellenceRhum's partner carriers, depending on the destination country. For shipments outside the European Union, as well as to certain EU countries such as Ireland, the customer agrees to pay all applicable import taxes and duties, including customs duties, value-added tax (VAT), and/or any other charges required under the laws of the destination country.

ExcellenceRhum disclaims all legal responsibility in the event of non-payment of these fees by the customer.

9.5 Reception

The risk transfer occurs upon the customer's receipt of the delivery at the agreed location, from which point they assume full responsibility for any damages the products may suffer or cause. The customer must check the condition of the products upon arrival and ensure they fully match their order. In the case of missing items, losses, or damages, the customer must make reservations with the carrier, specifying the nature and extent of the damage on the delivery note. To enable ExcellenceRhum to take action against the carrier, the customer must confirm these reservations in writing (email, letter, or fax) to ExcellenceRhum on the same day of delivery. If the delivered products have apparent defects, the customer has forty-eight (48) hours from receipt to file a written complaint (by mail, email, or fax) with our services, including a photo clearly showing the damage. Beyond this period, the delivered products will be deemed free from defects. ExcellenceRhum will either refund or replace defective or non-compliant products at its own expense.

X. Right of Withdrawal

In accordance with Article L. 121-20 of the Consumer Code, the customer has fourteen (14) business days from receipt of the ordered products to return them to ExcellenceRhum, at the following address: RETURN SERVICE – N° 27 SENTIER DES BAS FOLLETS – 91360 EPINAY SUR ORGE, without penalty. The customer must notify ExcellenceRhum in writing (mail, email, or fax) of their decision to withdraw within fourteen (14) business days. If the last day falls on a Saturday, Sunday, or holiday, the period is extended to the next business day. Only products returned within fourteen (14) days after the withdrawal notice, in their original packaging, suitable for resale, and unopened, will be refunded. The refund, excluding return shipping costs, will be made by bank transfer or check within fourteen (14) days following receipt of the returned products.

XI. Legal Compliance Guarantee

Under Article L. 211-4 of the Consumer Code, ExcellenceRhum provides a legal guarantee of conformity. Claims related to non-compliance must be made within two years of product delivery. The seller is also responsible for hidden defects that render products unfit for use, provided the buyer proves the defect and acts within two years of its discovery (Article 1648 of the Civil Code).

XVI. Disputes

These general terms and conditions, as well as all operations referred to therein, are subject to French law, excluding the provisions of the Vienna Convention. This applies to both substantive and procedural rules. In the event of a dispute, the customer shall first contact ExcellenceRhum to seek an amicable resolution. If no agreement is reached, the matter will be brought before the competent courts. It is specified that the time limits for taking legal action are not suspended during the period of seeking an amicable resolution.

XVII. Legal Notice

President: Mr. BEUDET Alexandre
Website: www.excellencerhum.com
Company: Noumeo SAS, a simplified joint-stock company with a capital of €10,000
Headquarters: 27 Sentier des Bas Follets – 91360 Epinay sur Orge
RCS Number: 793 474 008 (Evry Trade and Companies Register)
SIREN Number: 793 474 008
SIRET Number: 79347400800018
EU VAT Number: FR35793474008
EORI Number: FR79347400800018
Excise Tax Number:
INPI Deposit Number: 4222302 ExcellenceRhum Trademark
Customer Service:
Phone: +33 1 85 41 11 20
Email: [email protected]